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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 114,000 colleagues serve people in more than 160 countries.
Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.
Preferred Locations : North east - New England area Based
The Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory / accounts.
The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.
WHAT YOU’LL DO
Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
Plan and prioritize customer visits and activities to do in each account.
Coordinate order; delivery and billing of products and / or services in assigned accounts. Monitor inventory and replenish accordingly
Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
Develop / preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot / repair hardware / software and increase knowledge of component replacement.
EDUCATION AND EXPERIENCE YOU’LL BRING
Requires approximately 75% Travel
Associates Degree or an equivalent combination of education and work experience
Minimum 2 years relevant experience with instrumentation utilized in a Cath Lab.
Minimum 2 years experience interfacing with customers.
Experience with capital equipment-engineering (preferred).
Experience with Imaging / OCT (preferred).
Experience with hospital / medical specific equipment and X-Ray equipment (preferred).
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer :
A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only)
Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only)
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Last updated : 2024-02-24
Full Time
Transportation
$63k-83k (estimate)
02/26/2024
05/22/2024
abbott.co.nz
TORONTO, ONTARIO
25 - 50
1981
Private
JOHN J. HUMPHREYS
<$5M
Transportation
Abbott is a financial brokerage firm that offers business, personal and health insurance, and home loan services for individuals.
The job skills required for Field service technician include Field Service, Onboarding, Troubleshooting, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service technician positions, which can be used as a reference in future career path planning. As a Field service technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service technician. You can explore the career advancement for a Field service technician below and select your interested title to get hiring information.